Comments on: Facebook’s PR train wreck http://www.dooleycommunications.ca/2009/02/18/facebooks-pr-train-wreck/ Views on PR and communications in Canada Thu, 09 Sep 2010 07:47:06 +0000 http://wordpress.org/?v=2.2.2 By: Michael Allison http://www.dooleycommunications.ca/2009/02/18/facebooks-pr-train-wreck/#comment-11731 Michael Allison Wed, 18 Feb 2009 15:56:10 +0000 http://www.dooleycommunications.ca/2009/02/18/facebooks-pr-train-wreck/#comment-11731 Good communication takes time, and it appears Facebook didn't open up channels to the opinion leaders of the online community. I wonder if things would have been different if they went to Consumerist, TechCrunch and a bunch of other leaders and asked, "what do you think of this?" before originally changing the Terms of Service. Accordingly, good communication also requires flexibility. Inflexibility and poor communication, as you write, can lead to the perception of bullying. Good communication takes time, and it appears Facebook didn’t open up channels to the opinion leaders of the online community.

I wonder if things would have been different if they went to Consumerist, TechCrunch and a bunch of other leaders and asked, “what do you think of this?” before originally changing the Terms of Service.

Accordingly, good communication also requires flexibility. Inflexibility and poor communication, as you write, can lead to the perception of bullying.

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